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Just Released the 2008 Tribalization of Business study - an in-depth look at how 140+ organizations are managing and measuring online communities
Says Clay: "Though much of it is not about social software per se, I try to extend the argument that the 'people infrastucture' hidden in traditional classification systems is an Achilles' heel for systems that have to operate at internet scale, and that the logic of tagging overcomes that weakness."
Hylton Jolliffe
Francois Gossieaux
